In the Lab:
- Learning Assistants are allowed to use any computer
- When watching student videos, keep the volume low in case a student needs your help
- Students are your first priority
- If multiple students need your attention, let them know you will be with them shortly.
- If all the students are having a problem with a specific location within the website, you can turn the projection screen on and help them through it step-by-step.
- Always Cc the Lead Learning Assistant when emailing students
- NEVER give a student their grade through email
- NEVER discuss another student through email
- Only email the student if it is related to their education
- NEVER be negative when commenting on a student's speech or assignment.
- Always give positive feedback on student's work.
- When grading speeches, give at least 3-5 comments on the student's speech, whether they are doing something wrong or not, we want our students to know that we are listening and interested in what they are saying.
- When working with non-traditional students, stay patient and calm. Some students are not tech-savvy and may need a lot of attention and help from the LA. Please work with these students! They need your help and that is what we are here for.
- When working with traditional students, do not act like you are better or you know more than them. Always have a positive attitude.
- If students do not complete the full assignment and only get partial points, explain to them why they did not earn all the points.
- Anytime you take points off an assignment or speech, please comment and tell them why you took those points off. For example, if you take points off of a speech because of lack of eye contact, you can simply comment, "I would like to see your eyes more. If you look at the audience more, they will know you are aware of your subject."
- Some students may not do their work on time and may ask for another day or week to finish an assignment. Depending on the assignment, and the program your school is using, students will have more than enough time to finish the assignment. However, discuss with another LA or the Lead LA if you have issues with giving students extra time.
- If a student has a conflict with you, try to resolve it as best as you can. If any other problems persist, please contact your Lead LA or the Coordinator.
- If you feel uncomfortable with a certain student, let your Lead LA or Coordinator know immediately.